Scaling with Strength

In this interview, Percy Vapiwala, Executive Director, PSA Ameya talks about how PSA Ameya continues to redefine efficiency, reliability, and sustainability in India’s Container Freight Station (CFS) landscape. Some takeaways from the Interview

Could you share the current performance of your facilities and the value proposition they bring to stakeholders?      PSA Ameya has emerged as one of the most reliable and efficient players in the Container Freight Station (CFS) segment. Our focus remains on delivering operational excellence through robust infrastructure, digital integration for real-time cargo visibility, and personalized customer solutions. By minimizing dwell time and providing full supply chain visibility, we have consistently strengthened stakeholder confidence and trust.

What key digital tools or innovations have you deployed to enhance efficiency and transparency?

We have invested in an Advanced Terminal Operating System (TOS) that offers real-time cargo visibility. Our automated gate operations use OCR (Optical Character Recognition) technology to streamline truck movement. Additionally, our customer portal enables online documentation, digital payments, and cargo tracking—creating a seamless and transparent digital experience for our stakeholders. Automation of workflows has also reduced manual intervention, improving accuracy and productivity across operations.

How are you leveraging data analytics and customer platforms to improve service delivery and decision-making?

Data analytics has become integral to our operations. We utilize analytics to monitor key performance indicators (KPIs), forecast cargo flows, and make agile, data-driven decisions. Our CRM platforms capture customer feedback, monitor engagement, and help us proactively enhance service quality. This data-led approach not only improves customer satisfaction but also drives long-term retention and sales growth.

Can you elaborate on the steps taken to minimize your carbon footprint across operations?

Sustainability is at the core of our operational philosophy. We have transitioned to electric and hybrid equipment, installed a 1 MW solar power plant within our CFS, and converted the entire facility to LED lighting. Additionally, we operate our own Sewage Treatment Plant (STP), waste segregation and water treatment units, ensuring that all treated water is recycled and reused. These initiatives collectively help us reduce emissions and optimize resource utilization.

Are there specific green initiatives or energy-efficient projects that you are implementing or planning?

Yes, we are planning to replace all diesel-run Reach Stackers (RSTs) with electric models and explore conversion of our Prime Movers to E-Prime Movers in the near future. These steps will further strengthen our transition towards a greener, low-carbon operational model.

In a competitive market, what would you describe as PSA Ameya’s key differentiator in customer service?   ...Our people are our greatest strength — as Shiv Khera aptly said, “Winners don’t do different things; they do things differently.” This mindset has helped us stand out in a highly competitive environment.

How does PSA Ameya plan to align with India’s evolving logistics and port ecosystem?      Our roadmap is closely aligned with the National Logistics Policy and the PM Gati Shakti framework. We actively collaborate with ports, government agencies, and stakeholders to enhance efficiency and connectivity. Leveraging PSA Group’s global expertise, we aim to create local value and contribute meaningfully to India’s logistics transformation journey.