Freight Forwarders Are Running on Fragmented Systems, and the Industry Is Paying the Price, Says New Report by Softlink Global

Softlink Academy's "The Freight Tech Stack of 2026" identifies seven structural layers every freight forwarder must build to achieve operational control, scale, and real-time visibility.

Softlink Academy, an initiative of Softlink Global, has released The Freight Tech Stack of 2026, a research report examining the structural technology shifts reshaping the freight forwarding industry. The report moves beyond surface-level conversations about digitization and delivers a direct diagnosis: most freight forwarders are not running a tech stack, they are managing chaos.

The report opens with a pointed observation. If 2024 was defined by the push to digitize, 2025 was the year the industry realized that digitization alone does not create control. The freight sector has now entered what Softlink terms an era of "Operational Convergence", where systems are judged not by their individual capabilities, but by how well they work together.

Softlink Global works with freight forwarders and logistics companies across 50+ countries, bringing operational insight that informs the research behind this report.

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