C.H. Robinson launches AI-powered ‘Agentic Supply Chain’ platform to transform global logistics

 Announced at the company’s Advance 2025 annual event, the platform continuously learns, adapts, and makes real-time decisions to optimise global supply chains at scale.

Going beyond traditional automation, the Agentic Supply Chain leverages advanced AI to understand context, self-optimise processes, and act on insights across planning, procurement, delivery, and replenishment. The company’s digital workforce—dubbed the Always-On Logistics Planner—already performs millions of previously unautomatable shipping tasks.

“Companies in every industry are under increasing pressure to employ AI or get left behind. There’s no better place to start than your supply chain,” said Arun Rajan, Chief Strategy and Innovation Officer at C.H. Robinson.

The platform promises users faster shipment planning, smarter cost optimisation, enhanced visibility and control, and greater agility—freeing up human teams to focus on higher-value work. By combining its Lean operating model, the world’s largest logistics dataset, and deep industry expertise, C.H. Robinson aims to deliver measurable efficiency and resilience to global supply networks.

Mike Neill, Chief Technology Officer, noted the system’s ability to unlock valuable real-time data. “In September alone, a single AI agent captured 318,000 freight tracking updates from calls—data that now fuels predictive ETAs and optimised delivery flows,” he said.

Chief Executive Officer Dave Bozeman described the initiative as a continuation of the company’s legacy of innovation: “Instead of chasing disruption, we’re engineering it—and engineering it from within.”

Building on AI models first deployed for thousands of customers since 2023, the Agentic Supply Chain marks a major leap forward in creating smarter, faster, and more resilient logistics ecosystems.