DHL Express launches AI Customs Tool for International Shipping
The feature lets
customers photograph shipment items with a smartphone. AI then analyzes the
image and generates a customs-compliant item description within seconds.
Customers can review, edit, or replace the suggested description before
completing the shipment. DHL said the tool will: Improve shipment data
accuracy; Reduce customs delays and simplify international shipping. The company added that better item
descriptions can help speed up customs processing and reduce shipment holds.
Dirk Olufs, EVP and Global CIO at DHL Express, said
cleaner shipment data improves the entire shipping process. Enna Zarate, Senior Vice President for
Digital Customer Solutions, said the item description field has long been a
challenge for customers shipping internationally. The tool is currently available in: Canada; Germany; Hong Kong;
Netherlands; Singapore; South Africa; Spain and United Arab Emirates
DHL plans to expand the rollout during 2026.
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