The companies today(30 Oct) announced a strategic collaboration to develop a proof of concept for an AI-powered observability and incident management platform at Tuas Port, currently the world’s largest fully automated container terminal.     The collaboration is part of Cisco’s Country Digital Acceleration program, through which Cisco partners with the public and private sector to advance national digitalisation priorities and support Singapore’s digital agenda.   Digital resilience has shifted from a strategic advantage to an everyday necessity across industries, including modern port operations. Cisco research underscores this, revealing that the average annual cost of downtime per organisation has climbed to US$300 million. Outages affecting critical systems like the Terminal Operating System (TOS), which manages the movement, storage, and tracking of cargo, can disrupt port operations and business continuity. The new platform is designed to reduce and eventually pre-empt these unplanned outages.                                                                    
The platform, powered by Cisco, unifies real-time performance data from PSA’s applications, infrastructure, and networking systems into a central view. By using AI to map how different services and infrastructure interact, it helps technical teams quickly identify which services are affected during an incident, diagnose the root cause, and receive recommendations to resolve issues in real time.    Built in, cloud-native security helps protect the port’s critical infrastructure against modern threats, preventing unauthorised access and flagging unusual network traffic.    “Digital resilience is fundamental to the reliability and efficiency of global supply chains. At PSA, we continually explore new technologies to strengthen operational resilience and deliver service excellence. Our collaboration with Cisco reflects a shared commitment to advancing innovation in port operations while reinforcing Singapore’s position as a trusted global hub for trade,” said Nelson Quek, Regional CEO, Southeast Asia, PSA International.     “As critical infrastructure becomes more complex, organisations need the ability to see, understand, and act across their entire technology stack in real time. We are committed to providing PSA with AI-powered observability and security to transform their operations,delivering the critical infrastructure for the AI era,” said Bee Kheng Tay, President, ASEAN, Cisco.    

Building on Tuas Port’s strong digital foundation, this collaboration advances PSA’s multi-year digital transformation journey through next-generation solutions. The platform will be implemented first at the Tuas Port Phase 2 Living Lab, which provides a real-world platform to test, validate and refine innovations that support the port’s continued development as it expands towards full completion in the 2040s.     Source: PSA SINGAPORE